FAQ

For a concise answer, the answers below provide a quick guide; the linked full policies supply the governing detail.

What return option is available after arrival?

For policy guidance, eligible merchandise has a 30-day no-reason return and exchange period beginning on delivery.

How quickly is an approved credit posted?

Within the store policy framework, we issue it to the original payment method; allow 5–10 business days after issuance for posting.

Is the return label my expense?

In this summary, No. The merchant pays return shipping for no-reason requests and for damaged, defective, wrong, or incomplete shipments through a prepaid label.

What does this catalog focus on?

For customer reference, the live selection covers tumblers, travel mugs, and cups, water bottles and flasks, food jars and meal containers, coolers and insulated jugs, and drinkware accessories; the product listing controls item-specific use, care, and safety details.

Is delivery available outside the U.S.?

In practical terms, No. We deliver only within the United States, and free standard shipping is included for every accepted U.S. order.

Which currency and cards are supported?

Under the applicable policy, checkout uses USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards, subject to issuer authorization.

May I stop an order before dispatch?

To clarify the customer-care standard, a cancellation may be requested before shipment. Once shipped, the Refund Policy governs.

Are any discretionary returns excluded?

For immediate reference, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting remedies for quality problems.

How can I follow the parcel?

When more detail is useful, a tracking number is sent after each order is dispatched.

How are taxes handled?

For a clearer overview, Taxes are collected as required by applicable law.

What is the expected delivery schedule?

As a general rule, Order preparation takes 1–2 business days, followed by an estimated 4–6 business days in standard carrier transit.

Merchant and Customer Care Information

In practical terms, Store name: Stanley1913

As a general rule, Contact email: Support@Stanledv1971.shop

For a clearer overview, Phone: (475) 381-4318

When more detail is useful, Physical and return address: 211 Whitney Ave, New Haven, CT 06511, US

For policy guidance, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).